Exchange & Return Policy
We want every piece you receive to feel exactly as you imagined. If something isn’t right, here is how we will help.
Please note: Return requests must be submitted within 15 days of receiving your order. Requests submitted after this period cannot be accepted.
Returns & Online Store Credit
If your order does not meet your expectations, we offer Online Store Credit equal to the value of your return, excluding original shipping charges. This credit can be used for a future purchase on our website.
To start a return, please submit your request within 15 days of receiving your order.
You can also visit any of our offline stores to exchange your purchase for an item of equal value. Please bring your original receipt with you.
How It Works
The return process is simple. Here is what you need to do:
Email us at support@leya.pk with your Order ID and return request. Our team will review your case and guide you with the next steps.
Once your return is approved, send the item back to us through courier. Please make sure the item meets all return conditions before dispatching.
After we receive and inspect the returned item, your Online Store Credit will be issued for your next purchase.
Shipping Costs
Original shipping charges are not refundable in most cases, as these are paid to our logistics partners at the time of dispatch.
The cost of returning an item is the customer’s responsibility, except in these cases:
- The item arrived damaged or defective.
- An incorrect item was delivered to you.
- Your order qualifies under an active free shipping promotion.
In all other cases, return shipping will be arranged and paid by the customer.
Items Not Eligible for Return
To maintain product quality and fairness, the following items are not eligible for return or exchange:
Cancelling Your Order
If you need to cancel your order, please email us at support@leya.pk within 24 hours of placing it.
Cancellation requests submitted after this time may not be possible, as orders are processed quickly for timely dispatch.
Condition Requirements
All returned items must be unworn, unused, unaltered, and in the same condition as received. Original tags and labels must be fully intact.
Items that show signs of wear, alteration, or damage after delivery will not be accepted for return and will be sent back to the customer.
We appreciate your cooperation. It helps us maintain quality for every customer.
Contact Us
For return requests, order questions, or any other support query, our team is ready to help.
Email: support@leya.pk
You can also visit our FAQ section for additional guidance.