PRIVACY POLICY

Information We Collect

Information You Provide

We may collect information when you use our website, create an account, place an order, or contact our customer support team.

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Account login information
• Size and fit preferences
• Messages, inquiries, and customer support communications
• Order, return, and exchange history

Payment information is processed securely through trusted third-party payment providers. We do not store complete debit or credit card details on our servers.

Information Collected Automatically

• IP address
• Browser and device information
• Operating system
• Approximate location based on IP address
• Pages visited and products viewed
• Cart and wishlist activity
• Referral sources and browsing behavior
• Session and usage information

Information from Third Parties

• Payment gateways and banking partners
• Shipping and courier companies
• Social login providers
• Analytics and advertising platforms

How We Use Your Information

We use your information to operate our website, process your orders, improve your shopping experience, and provide customer support.

• Process and deliver orders
• Manage your account and order history
• Provide customer support
• Improve website functionality and user experience
• Personalize product recommendations
• Send order updates and service notifications
• Send promotional and marketing communications with your consent
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory requirements

You may unsubscribe from marketing communications at any time.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep the website functional, remember preferences, understand performance, and improve your overall experience.

• Maintain website functionality
• Remember your preferences and login sessions
• Analyze website traffic and performance
• Improve user experience
• Support marketing and advertising activities

You may manage cookie settings through your browser preferences.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers only where necessary:

• Payment service providers
• Courier and delivery partners
• Customer support platforms
• Analytics and marketing providers
• Hosting and technical service providers

We may also disclose information if required by Pakistani law or regulatory authorities.

Your Rights

You may request to access, correct, delete, or manage your personal information.

For privacy-related requests, contact us at privacy@leya.pk.

Data Security

We use reasonable security measures to protect your personal information and reduce the risk of unauthorized access, misuse, or disclosure.

• SSL/TLS encryption
• Secure payment processing
• Restricted internal access
• Fraud monitoring systems

Data Retention

We retain data only as long as necessary for legitimate business, legal, accounting, fraud prevention, and compliance purposes.

• Order fulfillment
• Legal and accounting obligations
• Fraud prevention
• Compliance with Pakistani law

Children's Privacy

We do not knowingly collect data from individuals under 16 years of age.

Third-Party Links

We are not responsible for external websites linked from our platform. If you visit third-party websites, their own privacy practices and policies will apply.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website means acceptance of updates.