shipping

Delivery Coverage

We deliver nationwide across Pakistan, including major cities and most areas covered by our courier partners.

If any location is not serviceable, our team will contact you and help arrange another option.

Delivery Timeframe

Standard delivery usually takes 3 to 5 business days after order confirmation and dispatch.

• Business days do not include Sundays and public holidays.
• Delivery may take longer during sales, high order volume, or courier delays.
• Remote areas may require extra time depending on courier availability.

Shipping Charges

• Free Shipping: Free nationwide shipping is available on all orders above Rs. 3,000.
• Orders Below Rs. 3,000: Standard shipping charges will be shown at checkout before order confirmation.
• Non Refundable Charges: Shipping charges are paid to courier partners and are usually non refundable.

Cash on Delivery

We offer Cash on Delivery across Pakistan for customer convenience.

• COD orders must be accepted at the time of delivery.
• Repeated refusal or non acceptance of COD orders may restrict future COD access.
• If an order is returned or cancelled after dispatch, shipping costs may apply where needed.

Order Processing

• Orders are usually processed within 24 to 48 hours.
• After verification, your order is packed and dispatched through our courier partners.
• Once shipped, tracking details will be shared by SMS or email where available.

Please provide an active phone number so the courier can contact you easily.

Order Tracking

Once your order is dispatched, you can track it through the tracking number shared with you.

If you do not receive tracking details within the expected time, you can contact our support team for help.

Delivery Attempts & Failed Delivery

Courier partners usually attempt delivery 2 to 3 times.

An order may be delayed or returned if:

• The address is incomplete or incorrect.
• The customer is unavailable during delivery attempts.
• The parcel is refused at delivery.

If a parcel is returned due to failed delivery, extra shipping charges may apply.

Shipping Delays

We try our best to deliver orders on time, but delays may happen due to:

• Courier operational delays.
• Weather conditions or regional issues.
• Public holidays or peak sales days.

Leya is not responsible for delays caused by courier companies, but our team will help you track and resolve delivery concerns.

Returns & Return Shipping

We keep our return process clear and fair.

We cover return shipping only in the following cases:

• The item received is damaged or defective.
• An incorrect item was delivered.
• The order qualifies under an active free shipping or return promotion, where applicable.

In all other cases:

• Return shipping is the customer’s responsibility.
• Customers must arrange and pay for return shipment themselves.
• Original shipping charges are usually non refundable because they are paid to courier partners.

Important Notes

• Please make sure your size, color, phone number, and address are correct before placing the order.
• Delivery timelines are estimated and may vary because of courier related factors.
• We do not guarantee exact delivery dates, only estimated delivery timeframes.