FAQs
Welcome to our Help Center. We’ve gathered answers to the most common questions our community asks about LEYA.
Need more help? If you don't find what you are looking for here, our team is always ready to assist you directly.
About LEYA
What is the philosophy behind LEYA?
LEYA was founded on the belief that clothing should do more than just dress a woman. It should reflect her taste, grace, and quiet confidence. We create collections with a refined balance of modern style and timeless design.
What kind of clothing do you offer?
We offer apparel for different moments in a woman’s life. This includes comfortable daily pret for everyday wear, along with formal wear that feels elegant, graceful, and easy to carry.
How do you define quality?
Quality is present in our stitching, fabric selection, finishing, and small details. We believe well made clothes feel better, last longer, and remain a more graceful choice.
Shipping & Delivery
Where do you deliver?
We deliver nationwide across Pakistan, including major cities and most remote areas. If any address is not serviceable, our team will contact you and help find another option.
How much does shipping cost?
We offer free nationwide shipping on all orders above Rs. 3,000. For orders below Rs. 3,000, shipping charges will be shown at checkout before confirmation.
How long will it take for my order to arrive?
Standard delivery usually takes 3 to 5 business days after order confirmation and dispatch. Sundays and public holidays are not included. Delivery may take slightly longer during sales or peak days.
Do you offer international shipping?
Currently, we only ship within Pakistan. We are not accepting international orders at this time.
What happens if a delivery attempt fails?
Our courier partner usually attempts delivery 2 to 3 times. If the parcel is returned due to an incorrect address, unavailability, or refusal, additional shipping charges may apply.
Returns & Exchanges
What is your return policy?
If a product does not meet your expectations, we offer Online Store Credit equal to the value of your return, excluding original shipping charges. Return requests must be submitted within 15 days of receiving your order.
Can I exchange an item in person?
Yes, you can visit any of our offline stores to exchange your purchase for an item of equal value. Please bring your original receipt with you.
How do I initiate an online return?
Email us at support@leya.pk with your Order ID and return request. Once our team reviews and approves your case, you will need to arrange the return shipment to our facility.
Who pays for return shipping?
Return shipping is usually the customer’s responsibility. LEYA will cover return shipping only if the item was damaged, defective, or incorrect.
Are there any items excluded from returns or exchanges?
Yes, sale items and discounted purchases are final sale and cannot be returned or exchanged. We also cannot accept returns on items that show signs of wear, use, or alteration.
What condition must returned items be in?
Returned items must be unworn, unused, unaltered, and in the same condition in which you received them. Original tags and labels must be intact.
Account & Orders
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available across Pakistan. COD orders must be accepted at delivery. Repeated refusals may limit future access to this payment method.
How do I track my order?
Once your order is packed and dispatched, usually within 24 to 48 hours, you will receive a tracking number by SMS or email. You can use it on our Order Tracking page.
Can I cancel or modify my order after placing it?
To cancel or modify your order, please email us at support@leya.pk within 24 hours of placing the order. Requests after this time may not be possible.
Product Information
How do I choose the right size?
You can check the size details mentioned with each product. For extra help with measurements or fit, you can contact our customer support team before placing your order.
Where can I find instructions for fabric care?
Fabric care depends on the specific outfit and fabric type. You can contact our support team for care guidance so your pieces stay in good condition for longer.
Privacy & Security
What information do you collect about me?
We collect details you provide, such as your name, contact number, shipping address, and order history. We may also collect basic website usage data to improve your experience.
Do you store my credit or debit card details?
No, we do not store complete credit or debit card details on our servers. Payments are processed securely through trusted payment and banking partners.
How do you keep my data secure?
We use standard security practices, including secure website encryption, limited internal access, and fraud monitoring to help protect customer information.
Do you sell my data to third parties?
No, we do not sell, rent, or trade your personal information. We only share required details with courier, payment, and technical service providers to process orders and run the website.
Contact & Support
You can contact our team for order updates, urgent changes, or any support related query.
Phone: +92 309 6706283
Email: support@leya.pk
Our support team will respond to email inquiries within 24 business hours.